Frequently Asked Questions

Coaching is a structured, confidential partnership focused on where you want to go next. I ask questions, offer frameworks, and help you turn insight into action. It is not therapy, which works with mental health and past wounds, and it is not consulting, where an expert hands you the answer. If I think you would be better supported by a therapist, I will tell you.

Accomplished professionals and leaders navigating a career or life transition, especially those who feel stuck, overwhelmed, or caught in self doubt despite a strong track record. This includes people facing relocation, a return home, a role change, or a major reset. Click here to read some of my client stories and reviews.

The discovery call is intentional for me and you to test out our connection and vibes. In this 20 minutes video call, we talk through where you are and what you want to change. I will share how I work, and we will decide together whether it is a good fit. There is no pressure and no obligation.

• Clarity Sprint (6 to 8 weeks): one specific decision or roadblock you need to move past quickly.

• Transition Compass (90 days): you are mid transition and want to rebuild confidence and a clear plan.

• Full Transition Partnership (3 to 6 months): complex, identity level change that needs sustained support.

Learn more about each program here. Still unsure? Book a discovery call and we will work it out together on which is right for you.

Coaching sessions are conducted online via video call (Zoom or Google Meet) or in person in Klang Valley, Malaysia, or a combination of both - depends on your preference. Each session is about an hour, scheduled weekly/bi-weekly. Between sessions, you will have simple actions to try so progress continues in your real life.

Absolutely! As an ICF Credentialed and Certified Coach, I abide to the ICF Code of Ethics, which includes confidentiality, with limited exceptions required by law or to protect safety.

Most clients leave with greater clarity, steadier confidence, and a concrete plan they trust. I cannot promise a specific outcome, because change depends on your engagement and circumstances. What I can promise is a structured process, honest feedback, and full commitment from me. You can read more of my clients’ review and stories here.

Yes, I coach clients across time zones online.] I have lived and worked across China, Cambodia, Myanmar, India, Singapore, Malaysia, and I bring that cross cultural experience into every conversation.

Investment depends on the program. I will share details on your free discovery call.

Book a Free Discovery Call here, or write to susanfong@fongsusan.com.